Returns: Hassle-Free Process for Your Peace of Mind

At Ruth’s Crochet & Knitting, my goal is to ensure that you are delighted with every item you purchase, backed by the Easy Returns and Smooth Policy, providing you with a seamless shopping experience and peace of mind with every order you make.
Physical Products
Each piece is handcrafted with care and attention to detail, and I truly hope you’ll love the items you order. However, I understand that sometimes things don’t go as planned, and unexpected issues can arise. If something isn’t quite right with your order, I’m here to help and resolve any concerns promptly.
Products in Stock (Ready-Made)
For products purchased when they were available in stock, you have 14 days from the date of delivery to request a return. To be eligible, items must be in their original, unused condition.
Return shipping costs are the responsibility of the buyer.
To initiate a return, please provide a clear statement via email at [email protected] or through our Contact Page including:
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First Name
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Last Name
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Subject
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Order Number
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Description of the issue
Once we receive your message, we will provide instructions and the return address.
Made-to-Order Products
All other products are handmade specifically for your order, crafted with care to match exactly what is shown in our listings.
Because these items are created just for you, returns or cancellations for personal preference cannot be accommodated once production has begun.
We do, however, accept returns if the product arrives damaged, defective, or significantly different from the description. Please contact us within 14 days of delivery if this occurs, following the same procedure as above.
Please note that all returns must meet the requirements of the Return and Refund Policy.
Digital Products
For digital downloads, please note that due to the nature of digital files, I am unable to accept cancellations, or offer refunds once the order is completed. I encourage you to review the product details carefully before purchasing to ensure it fully meets your needs and expectations.
If you have any questions or need assistance, please don’t hesitate to contact me. I’m happy to help and ensure your experience is as smooth as possible.